Automatic Assignment of Assets in JIRA Tickets
xAssets JIRA integration allows JIRA tickets to be automatically linked to assets based on ticket content. The assets are then displayed within the JIRA interface.
This provides an alternative to the "Jira Asset Panel" which Atlassian has removed from JIRA.
The Atlassian JIRA Asset Management Module is not required to use this integration.
Using our JIRA Integration you can:
- Automatically assign assets based on the text of the ticket
- View the list of assigned assets in the main JIRA ticket screen
- Click to view detailed asset information within JIRA
- Configure the information displayed to your requirements
- Pull in data from integrations like Intune, Mobile Management app, and other web services
xAssets will select the most suitable assets based on the name of the reporter, the summary, and description.
If the JIRA issue text contains peoples names, IP addresses or computer names,
the system assigns these assets and can prioritize key devices, like the user's laptop.
Users can accept the auto-generated list or they can manually choose other assets. Once saved the list is stored
but can be regenerated at any time.
This integration is included in
xAssets IT Asset Management software and
xAssets Network Discovery software.
Why Manual Asset Selection Slows IT Helpdesks
IT technicians commonly encounter incomplete or vague tickets. A user reports a problem,
but their description is missing important asset details, such as:
“My computer is slow and keeps crashing.”
Without relevant asset information, service desk staff must:
- Manually find the user's associated devices
- Cross-reference the user's ticket with their device history to verify which asset is causing the issue
- Review past tickets to determine if similar issues were ever reported
This inefficient process can lead to:
- Increased resolution times
- Misidentified assets
- Delays in resolution
This integration helps solve these problems and increases help desk productivity.
Automated Asset Identification
The software analyzes the ticket reporter, the summary, and the description. Any of the following data can be inferred or mentioned in the ticket text:
| Field name |
Usage |
| Reporter |
The name of the reporter is used automatically and does not need to be mentioned in the ticket text |
| Persons Names |
The system links tickets to assets by identifying the user's name and fetching the users associated devices |
| Computer Names |
If the ticket mentions a specific computer name, the system automatically matches it to the asset |
| IP Address |
If an IP address is mentioned in the ticket, we find and assigns the associated device |
Example
Step 1: Creating a Ticket with Asset Information
A user reports performance issues with two specific devices and includes their computer names in the description:
Issue Description: "Software is not working on computers BZE-QYEVVESK and BZE-RIXEQGS02"
Ticket Creation with Computer Names
Step 2: Detect and Link Assets
Once the ticket is refreshed, or when the asset panel is clicked,
xAssets scans the description for relevant asset identifiers.
Instead of requiring manual asset selection, the system gets the computer names (or other asset data)
and matches them to records in the linked xAssets database.
In addition to identifying computer names, xAssets AI also scans for people names and IP addresses.
To review the linked assets:
- Navigate to the Assets field on the right in JIRA.
- Click any asset as shown below:
The asset panel is displayed:
Now the dialog box shown above can be used as follows:
- View detailed asset information such as disk space, hardware, software
- View asset classification data, like where is it, who uses it
- Change the assets linked to this incident, if needed
Step 3: Automatically Populated Asset Details
The system has matched BZE-QYEVVESK and BZE-RIXEQGS02.
The IT technician can now click the asset panel to see each asset and comprehensive details shown in tabs, including:
| General Information |
Asset description, Computer Name, User name and Serial Number |
| Classification Data |
What kind of asset is it, where is the asset, who uses it, warranty data, and other allocations |
| Hardware |
CPU, RAM, motherboard, network adapters |
| Software |
Installed applications and licensing details |
| Disks |
Disk space, disk size, and disk type (SSD, Removeable, etc) |
Changing the List of Assets
Users can remove assets and add other assets. Any asset in the xAssets database can be linked to the incident.
- Add and remove assets using the buttons
- Use the find feature to locate any assets in the database
Manual vs. AI-Powered Asset Identification in JIRA
| Aspect |
Manual Process |
AI-Powered Automation |
| Asset Identification |
IT staff manually search for asset details |
AI detects and assigns assets instantly |
| Ticket Resolution Time |
Slower due to manual lookup and verification |
Faster with automatic asset matching |
| Error Rate |
Higher risk of incorrect asset assignments |
Reduced errors with intelligent asset detection |
| Workload |
Increased for IT teams due to repetitive tasks |
Decreased as AI handles asset identification |
| User Satisfaction |
Lower due to longer response times |
Higher with quicker and more accurate resolutions |
Customizing xAssets Jira Integration
xAssets flexibility extends beyond automation. The system allows full configurability, so you
can control the asset data which is visible to your teams, ensuring they have the insights they
need without seeing unnecessary information.
Customization Options Include:
- Configure the asset panel layout to add or remove tabs
- Configure the forms within each tab and above the tabs
- Configure how many assets are automatically allocated
- Configure manual vs automatic allocation
- Configure which categories take priority during allocation
IT admins can configure visibility per role, ensuring that users only see the most relevant data needed - without being overloaded.
Scalability and Flexibility: Adapting to Your Organization's Evolving IT Needs
As businesses grow, so do their IT environments. The scale and complexity of assets multiply,
rendering asset management systems outdated or overwhelmed. With xAssets AI-powered asset
detection in JIRA, your organization is equipped with an easy to use, scalable solution that can manage
the increasing demands of an expanding business.
-
Scalability: Whether you're adding new locations, expanding to the cloud, or integrating
more devices, xAssets AI-powered asset detection scales to accommodate new assets.
-
Flexible Integration: xAssets integrates with a variety of systems and technologies, ensuring smooth
compatibility with your current software and hardware devices. Whether you're using Intune, SCCM, Azure, or managing
on-premise servers, xAssets can adapt to your setup, improving operational efficiency.
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Customizable Data Views: Different teams within your organization might need different views of asset data.
With xAssets, you can configure access to asset data by role, location, or team, ensuring the right people have access
to the right information at the right time. This customizability helps streamline workflows, improves decision-making, and supports
your businesses IT strategies.
As your organization grows, your IT team needs tools that can evolve with it. With xAssets, you're not just adopting a system for today - you're
investing in a solution that will continue to serve your needs well into the future. As your IT infrastructure becomes more complex, xAssets will
help you manage it with less effort, greater efficiency, and fewer setbacks.
How to get started
- Get a free xAssets Instance
- xAssets will help you get set up with the JIRA Integration
- Once set up, you can start using the integration
Free instances allow up to 100 endpoints, but Integrations cannot be used.
A paid instance can combine Discovery, or Integration to SCCM, Intune, Meraki, MDMs and others