Customer Reviews

Our overall experience is fantastic. xAssets is a huge upgrade from our old, manual system. We love the automation as a result of synchronizing with other systems. This product allowed us to be more efficient in managing our IT assets. Support is also very important to us and xAssets always resolves any incidents promptly. I highly recommend xAssets for your IT asset managment needs.

Pros: I liked most the automation aspects of the solution and how we were able to customize it to fit our needs.

Cons: No complaints. Initially there were a few kinks with integration, however xAssets worked diligently to resolve those issues quickly.

We implemented xAssets for our Fixed Asset and Stock Management in 2018, and have used it for over four years with great success. The software is in the cloud, so we did not need to install it. It works from our mobile phones and from PCs and apple macs, so we can use it from any location and when on the move. The system was configured to our needs which meant we only needed a handful of menus, and as a result we did not need training. The system is great for reporting, if I need a new report I can get that quickly without needing help and the way the system automatically builds a drilldown structure for each report I create is really cool.

Pros: Able to use it from any device, pricing is very reasonable and the support we get is fantastic. Depreciation calculation is quick and easy and it natively posts journals into our accounting system. The system is very fast even on a mobile and we really like the reporting features and charting plus the ability to find anything quickly.

Cons: Whenever we think of a feature that isn’t there, the xAssets support guys either show us how to do it, or they go off and create it for us, couldn’t ask for more!

We now have a fully structured asset tracking tool with a feature set that suits our needs, Jira integration, Procurement process and Contract tracking and alerts. The tool has a wide range of feature sets and even has the ability to track fixed business assets such as fleet vehicles and office equipment like tables, chairs etc. It really is the Swiss army knife of tools, limited only by your imagination. I was also impressed with some ideas i considered to be useful to my situation and the team at xAssets were easy to work with to implement these.

Pros: We were in a position of not knowing what our fleet was or where it was. Being a not for profit we needed a solution that would perform the required tasks and be cost effective to the business. Our most important goal was to find a tool to use that would work with our new Jira install. xAssets was weighted against other tools and clearly stood out ticking all the boxes.

Cons: For us, the company is based in the US (UK also!!), so the time difference was about 12 hours, this was never a major show stopper however as the team were always quick to respond and resolve any issues. If that's the cons then that's the only one.

Very very happy with this product, XA team was very helpful and knowledgeable. Good communicators. Product very easy to install, setup and use.

Pros: Asset tracking, Intune integration, very customizable

Cons: Not sure there is any

Overall experience has been wonderful. As mentioned, I've never come up with something that I want to have done or a problem I need solved that xAssets can't help with. Support is great, cost to value received is great, and we're very happy with the product and it's capabilities.

Pros: Whenever I talk to my rep about a new request or "is it possible to" question the answer has always been "sure, we can do that". Always is a strong word and used intentionally because I've yet to throw something at xAssets that it's not able to handle. Parent/child relationships, automated maintenance emails, deploying from stack type records... it's all there.

Cons: Picking something I don't like about xAssets is difficult but if pushed I would say that the level of potential to do almost anything leads to some very daunting setup procedures. The normal day to day interaction with the tool is simple - the end users will take to it very quickly. However, if you want to set up some new functionality that involves customization then you'll likely need to engage support. The good news is that support is incredible. They're highly responsive, easy to communicated with and understand, and willing to go above and beyond regularly.

We needed agentless discovery, strong reporting and BI, notifications and workflows adjusted to fit our processes. This was done quickly and efficiently by the implementation team. We were up and running within a couple of days and we can use the product from any mobile device or browser so we don't have to maintain clients or agents. Very happy.

Pros: The implementation team are awesome. We provided them with a simple list of needs and they were able to go far beyond this in a relatively short time scales just from their experience and insight. Within a couple of days we had a full network discovery of 4,000 nodes completed, and SCCM integration was completed for our NJ network as soon as access was granted.

Cons: Not much to complain about, the software itself is very good. Reporting in SAM and ITAM will always be complex, but the query drilldown capabilities within the product allowed us to build a custom set of onscreen reports very quickly so we can see exactly where our ITAM function needs attention

Our first priority was to integrate the tool with SCCM and Active Directory and get the same number of Desktops & Servers in the Report and xAssets was successfully completed that in our Test lab, hence we decided to buy this software.

Pros: We have been using xAssets 7.0 since 2017 for our Hardware and Software Inventory, It is Simple, Secure and Integrates well with our SCCM and Active Directory. It discovers not only desktops & Servers but other assets like phones, Turrets, Printers, Switches etc. Also we can create and edit custom reports easily.

Cons: We would like to setup a rule to delete the decommissioned Assets after a period of 30-60 days which xAssets does not support the feature,Hopefully they work on this to add in their future versions (this was resolved through configuration).

The xAssets team worked closely with us every step of the way, ensuring the customization met our exact requirements. With their strong technical expertise, they recommended more accurate solutions for us to achieve our goal.

Pros: Needless to mention their outstanding support!

Cons: Everything was great! They did everything within the software capability.

Great flexibility, great team behind it - their experts are just a phone call away and since we operate in US, Caribbean and UK, they have people in our time zones wherever we are.

Pros: The interface has now been modernized and is now really easy to use and looks good.

Cons: We've needed several reports which were not in the installed product. The xAssets team have added them for us